No products in the cart.
Returns are accepted on unused, unopened items only.
Returns on merchandise must be made within 30 days of sale and be accompanied by a receipt or proof of purchase. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Foods, teas, and gift cards are not eligible for return or exchange. Sale items and live honeybees are also ineligible for return.
If you are approved for a refund it will be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and/or bank, as it may take some time before your refund is officially posted and fully processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beekind.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@beekind.com and send or drop off your item at:
Beekind Honey
921 CA-116
Sebastopol, CA 95472
Please follow candle burning and care instructions located on our website. We do everything we can to make the best candles possible, using the cleanest and purest beeswax and properly sized all cotton wicks. Any candles not produced by Beekind are sold and made by likewise acting vendors.
In the event that a customer believes a candle purchased at Beekind has an issue, Beekind will take the customer's contact information and hold the candle to be reviewed by our Candle maker within five days. If the candle is found to be defective, Beekind will provide a replacement candle or a full refund whichever is the customer's preference. If it is found that the customer didn’t burn the candle correctly then the customer cannot be reimbursed, and Beekind will offer to return the candle to the customer.
To return your product, you should mail your product to:
Beekind Honey
921 CA-116
Sebastopol, CA 95472
We may be able to print a label for you to use, but you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@beekind.com for questions related to refunds and returns.